Help center
Check the quick answers below first. Still stuck? Contact us and we'll reply by email, usually within a day.
How support works
01
Send us a message
Pick a topic and describe the problem. Include any [Bloxig] lines from Studio's Output window.
02
We reply by email
Our answer goes to the email on your ticket. Reply to that email to continue the conversation.
Quick answers
Do I need an API key?
Not for the Figma plugin: click Connect Bloxig and approve in your browser, with nothing to copy. The Roblox Studio plugin uses an API key: open API keys, click Create API key and copy it (it's shown once). The Figma plugin also accepts a pasted key if you prefer. Delete a key anytime if you lose a device or think it leaked.
How do I get a design from Figma into Roblox?
In Figma: select a frame, run Bloxig, click Connect Bloxig the first time and approve in the browser, then Export. It appears on your dashboard as a project. In Roblox Studio: open the Bloxig plugin, click Connect Bloxig the first time and approve the code on this site, pick your project, check the preview and click Import into Studio. Connect your Roblox account under API keys first so images upload automatically. Full walkthrough in the docs.
My images don't show up in Studio
Connect your Roblox account under API keys → Roblox account, then import again and images upload automatically. Without a connection, paste an Open Cloud API key and your Roblox user ID into the plugin's image fields.
I forgot my password and the reset email didn't arrive
Check your spam folder first. If it's not there, contact us using the email you signed up with and we'll get you back in.
What happens after I send a ticket?
It's saved immediately and you get a ticket number. We reply by email to the address on the ticket. When the issue is sorted we mark it Resolved. Reply to our email any time if it isn't.